Support

We’re here.

Answers to the most common questions. For anything else, an email is enough.

Frequent questions

How does the try-on work?

Add “My photo” in Settings: a full-length, well-framed photo of yourself. Then open an outfit and tap “AI try-on”, or use the “On me” tab with one to three product photos or shop screenshots.

Pick the backdrop (original photo or studio), describe the look in a few words if needed, then “Regenerate” for a new version.

What is free?

Your handmade closet (photo, type, colour, tags), outfits, calendar, trips and weather suggestions are free. Your first try-on is on us, along with a few automatic cutouts and recognitions.

Dressing+ will unlock the rest. Subscriptions are not open yet: nothing to pay today.

How do I keep my closet when I change phones?

In Settings, sign in with Google or with an email. Your closet then follows you to another device, even after a reinstall.

Without an account, the closet is tied to this install: if you uninstall the app, you won’t be able to get it back.

Why does the app ask for my location?

Only for the weather and outfit suggestions. You can decline and pick a city instead, or change the place at any time.

The try-on doesn’t look like me. What can I do?
  • For “My photo”: full length, facing the camera, soft light, plain background.
  • For clothes: laid flat, fully in frame, nothing else around.
  • Describe what’s off (“truer silhouette”, “softer light”), then “Regenerate”.
Where are my photos stored?

In a space reserved for your account, in the European Union, with a copy on your phone. No ads, no selling. Everything is detailed in the privacy policy.

When will Dressing be available?

Soon, on the stores. Write to us and we’ll tell you at launch.

Delete my account

In the app, you can delete a garment, an outfit or a try-on at any time, and remove “My photo”.

To delete your account and all related data:

  • Write to hello@getdressing.app with the subject “Delete my account”.
  • Send it from your account’s email address (Google or email). If you never connected an account, write anyway: we’ll tell you how to proceed.
  • We delete the account, photos, outfits, try-ons and usage counters within 30 days, then confirm.

Uninstalling the app erases the local copy, but not the account.

Write to us

A question, a bug, an idea? Tell us your phone model and, if you can, attach a screenshot.

hello@getdressing.app

We reply within a few working days, in English or French.